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Doraemon Pocket
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Returns Policy
At Doraemon Pocket, we aim to ensure you're happy with your purchase. If you're not fully satisfied, we make returns and exchanges easy and hassle-free.

  • Eligibility
Return most items within 5 days of receipt.
Items must be unused, in original condition, and packaging.
“Final sale” or “non-returnable” items (e.g., perishable or personalized products) cannot be returned.

  • Return Process
Contact customer support at [info@doreamonpocket.com] within 5 days with your order number, item(s) to return, and reason.
We’ll provide return instructions once approved.

  • Return Shipping
If the return is due to our mistake (damaged, defective, or incorrect items), we cover shipping costs.
For other returns, the customer covers shipping.

  • Refunds
After we confirm the return, refunds will be processed to the original payment method within 5-7 business days. Shipping costs are non-refundable.

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Exchange Policy
  • Eligibility
Exchange items within 5 days if unused and in original packaging.
Exchanges are subject to product availability.

  • Exchange Process
Contact customer support at [info@doreamonpocket.com] with order number and exchange details.
We’ll provide further instructions if approved.

  • Exchange Shipping
If the exchange is due to our mistake, we cover shipping.
Otherwise, the customer is responsible for the shipping fee.

  • Damaged or Defective Items
For damaged or defective items, contact us within 2 days with photos. We’ll offer a replacement, exchange, or full refund.

  • Contact Us
Email: (info@doreamonpocket.com)
Phone: (03440004510)
Live Chat: (__)

Thank you for shopping with Doraemon Pocket! We’re here to ensure a magical experience.

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